iQor HUB V1

01 Overview

iQor HUB V1 was the first version of the internal operating platform for all iQor employees worldwide. For this version we bet on an intranet built around a dashboard full of charts we considered useful for each role at iQor (agents, supervisors, and managers). Every role saw different charts and information, meant to make each person's daily work faster and more efficient, so no two dashboards looked the same.

Beyond app access, the HUB pulls together task management from connected platforms, aggregates company-wide announcements from a dedicated CMS, and supports team communication through direct messaging, group chats, and video calls. It brings the entire employee digital experience into one interface.

02 The Problem

Before iQor HUB existed, employees navigated a fragmented ecosystem of standalone applications. Accessing different internal services meant switching between disconnected tools and opening multiple browser pop-up windows. It was a daily friction point, repeated thousands of times across a global workforce.

There was no shared digital home. Tasks lived in separate systems, company news had to be sought out, and communication happened outside any unified structure. Every workflow started the same way, with employees context-switching across a desktop cluttered with unrelated tabs and windows.

Design Thinking Process

User Persona

03 Process

The project followed a Design Thinking methodology, applying each phase deliberately. We opened with a card sorting session with key project stakeholders, gathering a broad range of ideas, aligning priorities, and setting the direction for the platform. That gave everyone a shared vocabulary before we made any design decisions.

From there, we moved into direct conversations with employees across the organization. They walked us through their daily frustrations with the company's existing tools: the browser pop-ups, the tab overload, the constant context-switching. They also described what a better solution would feel like for their specific workflows.

User Flow · Before & After

With a clear picture of user needs, we moved into ideation and information architecture, organizing insights into a coherent structural plan for the application. Multiple wireframe rounds followed, from rough low-fidelity sketches to mid-fidelity flows, and that's what gave shape to the first version of the platform.

The HUB has gone through two major iterations. V1 established the foundation: the role-based app layer, the task system, the announcement feed. V2, the version currently in production, refined the experience based on real usage, expanding the communication module and tightening the overall information hierarchy.

Information Architecture

04 Solution

iQor HUB consolidates the entire internal ecosystem into one adaptive interface. Applications show up per employee role, so each user sees exactly the tools relevant to their position, nothing more. A unified task layer aggregates pending items from every connected platform, giving employees a single place to manage their workload.

The integrated communications module supports direct messaging, group chats, and video calls, cutting down reliance on external tools. A live announcement feed powered by the CMS delivers critical company updates to all employees in real time, with content authored and managed entirely outside the HUB.

Version 1 already delivered measurable results. It cut daily friction for employees by consolidating all iQor applications into a single access point. Beyond app unification, V1 introduced a dynamic insights dashboard that surfaces key metrics and graphic data tailored to each employee's role, giving every user a relevant, personalized view of their work environment from day one.

05 Results

The following metrics reflect platform adoption and user experience improvement, measured after the launch of iQor HUB V1 across the global workforce.